New Post: When I send "Detect Now" I get "Error" as result

When I send "Detect Now" or "report Now" I get "Error" as result.

The truth is that I can see the Status "Not Installed" and "Not approved" and it shows a last contact and last report dates and time. The client is shown as online too.

What is happening to me?
How is possible that Im getting that error but I can see all the data above?

Thanks in advance.